PowerA 商品保固條款
- 請留意，我們不會審核資訊的正確與否。此處就只是提供給客人備存的地方。若之後有保固維修申請需求，到時依然會檢示購買的發票是否正確。如果有維修需求的話，請繼續看分隔線下方文字。
- 我們也不會對資訊的存放遺失負責。因此，最安全的方式依舊會是您將「購買發票」的照片檔案妥善保存。
我們為PowerA的產品提供發票日內為期兩年的有限保固。
保固適用於正常使用情況下，非自然損耗、且非意外人為而產生之故障。
請務必保留您的銷售發票或電子發票載具明細。
請留意以下情況均不在保固範圍內
☑ 正常耗損
(包括但不限) 搖桿漂移現象、按鍵損壞或變難按、電池耗損、受潮導致電路板氧化等等
這些都屬長期正常使用過程中的自然耗損
☑ 人為損壞
任何因人為操作、意外事故、不當使用、疏忽或未經授權的維修, 而導致商品損耗無法正常使用。
所有種類物理損害 或是 上述之人為損壞 均不在保固範圍內。
特殊情況下的正常耗損
自購買發票日期起算的前90天內，如果出現上述之「正常耗損」的故障
我們將視情況為您提供個別處理服務。
然而，一旦超過這個時間期限,我們將無法提供任何保固服務。
--產品替換--
如果您於發票日期90天內,在產品正常使用過程中遇到任何上述「正常耗損」的問題,
您可能有資格獲得產品替換。
PowerA提供一項不可轉讓的替換保固,需要出示先聲數位授權廠商之「購買發票」。
請留意,替換後的產品將繼續依循著原始發票日期的保固期限。
我們為您提供的替換產品將繼續保證高品質,以確保您的使用體驗良好。
--過保無維修服務--
我們沒有辦法對商品做維修，所以保固都採取用更換的方式。
這也是為什麼，一旦產品的保固期限結束，或著是不在保固範圍內(詳情如條款)，我們無法提供保固服務的原因。
如果過保或著不在保固範圍內, 可以找google搜尋「飛鴻數位」,詢問他們師傅是否能夠維修以及報價。 有些問題他們也修不了，但很多問題他們可以修，建議想要走"維修"路線的話可以撥電話詢問 飛鴻數位 看看
--退貨服務(僅適用於電商平台購買)--
如果您在電商平台上購買了我們的產品，並在收到產品後的7天內希望申請退貨服務,
請確保產品包裝及外包裝盒沒有任何損壞或使用痕跡。
請連同產品完整配件、包裝材料、外彩盒等一併退回原購物網站。
如果退回商品附件不齊,或外觀上(包含外包裝彩盒)有使用痕跡或損傷，
我們有權利收取整新費或拒絕退貨服務。
--授權銷售渠道--
請注意,我們只會保固「先聲數位」所進貨，並由其授權經銷商所販售的產品。
如果您的產品是通過任何非授權的第三方銷售店家或個人
所購買，將不享有本保固的權益。
我們致力於為您提供高品質的PowerA產品和卓越的客戶服務。
如您遇到商品不良等狀況，請備妥購買發票，再寫信給 Service@en-sonic.com.tw
郵件內文如下
- 請提供商品名稱
- 請提供購買日 -格式： 西元年/月/日
- 請提供購買地點 (通路)名稱
- 請 "儘可能" 詳細說明遇到的問題
- 請留下您的中文姓名
- 請留下您的電話
- 請提供返件地址(需為"平日白天"可收送之地點，
請勿留便利商店或郵局)、收貨人、備註 - 郵件的最後請附加檔案附上- 購買發票或購買載具的截圖 (發票號碼、品項名稱、購買時間必備)
*客服將於2工作天內回信至填寫人之email信箱, 若一直沒收到回覆，也可於上班時間內撥打(02)2704-3883 詢問進度
如果您對保固服務有任何疑問或需要幫助,歡迎聯繫ENSONIC先聲數位售後服務中心:
電話:(02) 2704-3883 (營業時間:平日 09:00-12:00, 13:30-18:00)
感謝您選擇PowerA產品!
PowerA Product Warranty Terms
Welcome to PowerA products! Before using our products, please carefully read and understand
the following terms regarding our limited warranty.
Limited Warranty
We offer a two-year limited warranty for PowerA products. This warranty covers manufacturing
defects and malfunctions that occur under normal use. However, please note that the following
situations are not covered by this warranty:
1. Normal Wear and Tear: This includes but is not limited to joystick drift, key damage or
difficulty, battery wear, physical wear and tear, and similar issues that result from long-
term, normal use.
2. Intentional Damage: Any damage to the product resulting from intentional misuse,
accidents, improper use, negligence, or unauthorized modifications is not covered by the
warranty.
Normal Wear and Tear Exceptions
During the first 90 days from the date of purchase indicated on your invoice, we may provide
individualized support for issues related to normal wear and tear as described above. However,
beyond this timeframe, we cannot offer any warranty services.
Product Replacement
If you encounter any issues with your product during use, you may be eligible for a product
replacement. PowerA offers a non-transferable two-year replacement warranty, which requires
presentation of your purchase receipt. PowerA offers a non-transferable replacement warranty,
which requires proof of purchase. Please note that PowerA products do not provide any serial
number lookup service, so it is essential to retain your sales invoice or proof of purchase.
Please note that the replacement product will maintain the original invoice date's warranty
period. This means that you will not lose the warranty coverage you had before, and you will
continue to enjoy the same warranty service as the original purchase date. The replacement
product provided by us will meet the same high-quality standards to ensure a seamless user
experience.
Out-of-Warranty Service
Please be aware that once the warranty period for a product has expired, we will not be able to
provide any repair or maintenance services. We recommend inspecting and maintaining your
product within the warranty period to ensure optimal performance.
Return Service (Applicable for E-commerce Purchases Only)
If you have purchased our product on an e-commerce platform and wish to request a return
service within 7 days of receiving the product, please ensure that the product packaging,
including the outer packaging box, is free from any damage or usage traces. Return the product
together with all accessories, packaging materials, and the outer color box to the original
shopping website. If the returned product accessories are incomplete, or there are usage traces
or damage to the appearance, we reserve the right to charge a refurbishment fee or refuse the
return service.
Authorized Sales Channels
Please note that we only provide warranty for products sold by ENSONIC or its authorized
dealers. If your product is purchased through any unauthorized third-party sellers or individuals,
it will not be entitled to this warranty.
We are committed to providing you with high-quality PowerA products and excellent customer
service. If you need to apply for PowerA warranty repair, please have your ENSONIC or
authorized dealer purchase invoice ready and fill out the form here:
https://helloensonic.typeform.com/to/ayXCwpYR
If you have any questions or need assistance with the warranty service, please feel free to
contact the ENSONIC E-commerce After-Sales Service Center at: Phone: (02) 2704-3883
(Business Hours: Weekdays 09:00-12:00, 13:30-18:00)
若需詢問【舊換新方案】 或 採購配件。請撥打直營店以下電話
先聲數位 S1 品牌概念館
營業時間：
週日～週四 11:00-21:30
週五～週六 11:00-22:00
電話：070-1015-1888
Thank you for choosing PowerA products!